ClearChoice IT Services Knowledge Base

If you get this error & find that uninstalling & reinstalling Ignition does not fix the problem, and also notice that Ignition works under another Windows user account, then try the following to resolve the issue:

1. Click on Start, go to Run...
2. Type:  control userpasswords2
3. Press ENTER.
4. Look at the list of users & find the problematic account.
5. See if the user belongs to the "Debugger Users" group (this is the problematic group).
6. If so, then click the account in the list & click Properties.
7. Click the Group Membership tab.
8. Under the "Other:" section, change the setting back to "Administrators".
9. Click OK to exit the Properties window.
10. Click OK to exit the User Accounts window.
11. Log off & back on.

This should hopefully resolve the issue.